Harbor Electrical recovered $1.1M in walked tickets year one
Panel upgrades and EV chargers used to walk because the homeowner couldn't write a same-day check. Now they finance and the truck books a return visit.
$0.
Recovered
+0%
Avg ticket
0
Added staff
WHERE THE DEAL WAS LEAKING
Harbor's average service call exposed a $4k–$12k panel-upgrade opportunity. Most customers couldn't pay it on the spot — and most never called back.
- Most upsells walked at the price reveal
- No financing path for service-call upgrades
- Repeat-call rate sub-20% on quoted upgrades
ROLLED OUT IN UNDER A WEEK
We armed every service truck with a tablet running Improvifi. Quote a panel upgrade or EV charger, run the soft pull on the spot, schedule the return visit before leaving the driveway.
- Tablet workflow for every service call
- Soft-pull pre-qual in under 90 seconds
- Return visit booked before truck leaves
NUMBERS THAT MOVED THE MARGIN
Year one: $1.1M of previously-walked tickets recovered, average ticket up 44%, zero added headcount. The same trucks doing the same calls — just closing more of them.
- $1.1M recovered in year one
- Average ticket up 44%
- Headcount held flat
Every truck in our fleet is now a sales floor. We just had to give them the tool.
BEHIND THE JOB
Crews, tools, finished projects — the visual receipts behind the numbers.
KEEP READING
Other shops in different trades, same playbook.
TRAINYOURTEAMTOCLOSEEVERY DEAL.
Give your reps the playbooks, drills, and coaching the top contractors in the country run every day.